Review Time
I would give zero stars if possible. Their catalog contains misleading information, and when I tried to address the issue, I couldn't get anywhere. Be cautious before ordering from this retailer; I personally will never shop here again.
I recently made a purchase on a Sunday and had to cancel it by Monday. I expected it to be complicated, but I was pleasantly surprised. The customer service representative was incredibly helpful, and within 30 minutes of my cancellation request, the issue was resolved. This experience was refreshing, and based on this transaction, I will definitely be making future purchases.
Garrett Wade is one of the most trustful online companies there is. I had some items missing from my shipment and they helped get them to me. They are honest and thoughtful, and very courteous. They carry quality products at reasonable prices that you can't easily find anywhere else. They have a great catalog, both online and printed. #1 online retailer for me!
Convinced this is a Chinese front company selling junk. Basically undercover TEMU. What got me skeptical was a silly little tool that you pierce into the ground, step on a lever and it is supposed to pull the plant out by the roots. The concept seems simple until you realize the mechanical complexity of stepping down on a lever and making something close... it doesn't happen. The thing opens as you would expect which means it won't pull anything. This is just Chinese junk getting a front company that may have had a rich tradition of providing quality.
First, I've always enjoyed using the tools I've gotten. So much, that I have 1000+ Reward Points. When I tried using my points after my order exceeding the 125.00 min order, my rewards points discount was removed... I spoke to rep and was told "only one redemption at a time". I will not be using their products any longer....
DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY. I ordered three items online from this company (a fruit picker and two sets of gardening gloves) for the first time. They charged my credit card, issued a "shipping label" and then I have not received any of the items. This company is a complete and total scam. Go to your local hardware store.
Expected to get an item that I never received. We will not be ordering any more items from this company! After reports to UPS who delivered the item and several calls with the company, they refused to return our money or send another item to us. They obviously don’t have any policy for making sure customers get what they ordered. They are a large company and should have policies for stolen packages. Instead, they refused to do anything about it. So we lost 52.00. If You are considering to order from Garrett Wade take this review into consideration. If you don’t receive your package, you won’t receive a replacement. .
The below mentioned review was actually settled with an Actual Replacement of the item in question, Thank You Garrett Wade for backing up your warranty on your Expensive products !!!They say their products are the highest quality and they guarantee it for up to a year but wouldn't you know it that just within a week of the warranty the item starts falling apart & they offer me a $5 coupon... Really? Never again Garret Wade
They have turned into a terrible company! Placed an order for multiple items and they short changed me one item for $16.oo out of an $80.oo order! They tried to put me through hell verifying the order. Even wanted mr to send pictures of what they sold to me! They will never see me or my friends again! If you are wise, you will stay away as well! Garret Wade! KEEP YOUR JUNK!!!
BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak throughout. I contacted GW and sent them pictures of their faulty product. They said to return it and they would review it to see if they would offer a refund. Once the hose reel was returned they said they couldn't issue a refund because it was returned, "dirty, broken, and used". Their product, that they sell BROKE, while IN USE. I don't know if they expected me to clean and fix their faulty product, but it's entirely unacceptable to not stand behind their items. It has been a fight ever since. They offered a replacement, but who wants a replacement of a junky product? I'd rather eat the cost rather than deal with them again. They also continue to remove my reviews from their site. Again, BUYER BEWARE OF GARRETT WADE.
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Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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