In January 2020 I booked domestic flights with Garuda for October 2020. These were cancelled due to Covid and I was informed that Garuda will offer me some travel vouchers to be taken by 2021. I explained that this is not acceptable as I did not plan to return to Indonesia in 2021. Based on other customer reviews I did not expected a refund and intended to contact my bank to reverse the charge for a service which was never provided. I was wrong. I did receive a full refund as I should have. I hope to return to Indonesia at some point soon and would not hesitate to book Garuda again. Thank you
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Garuda Indonesia (officially PT Garuda Indonesia Tbk IDX: GIAA) is the national airline of Indonesia.
