I never use any other airline than Garuda if I am in Indonesia. But never find a difficulty to get a refund (even before with promotional ticket) but really disappointed now, I bought (not promotional) ticket and promotional return one. But due to what happened with Middle East at the moment, I had to change my flight which going to bali straight away , hence not using my jkt-bali ticket and only want to use the return ticket.. in which I supposedly able to get a refund of my one way (not promotional ticket). But they refused this and basically said I get nothing because one of the ticket is the promotional one? I don’t get this as if both way are a promotinal ticket, This is understandable. But this is not!! And all this think with re routed etc and if I don’t do it, I can’t even use my bali- jkt if I don’t re route as classified I won’t use my first ticket?! it just feel been tricked by this airline ..
Claim your business profile now and gain access to all features and respond to customer reviews.
Garuda Indonesia (officially PT Garuda Indonesia Tbk IDX: GIAA) is the national airline of Indonesia.
