1 star – Appalling service and poor client careI paid for a gas safety certificate through a company that uses subcontractors, and the service I received has been completely unacceptable.It took nearly two weeks for the gas contractor to contact me after payment. When they eventually did, I booked an appointment and took half a day off work, as I have no one else who can access my property.On the day of the appointment, I waited over three hours with no communication whatsoever — no text, no time window, no update from the engineer. I only received an automated confirmation message.At around 4:00 pm, after waiting all afternoon, I had to chase the company myself to find out whether the engineer was even attending. Shortly after, I received a text message saying my appointment had been cancelled and needed to be rebooked.The main issue is that once work is passed to subcontractors, clients are clearly not looked after as if they were direct clients. There is no ownership, no accountability, and no basic customer care.This is especially unacceptable because I had already paid and urgently needed the certificate for legal purposes. Taking time off work only to have an appointment cancelled without notice is not reasonable.This experience caused unnecessary stress, wasted time, and disruption. I would strongly advise others not to use this service.
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gas-elec is a market-leading national provider of gas & electrical services to the private rental sector. We specialise in gas & electrical safety inspections, servicing, boiler installations & home services reports, completing over 150,000 each year. Established in 1996 gas-elec launched the UK’s first-ever combined gas and electrical inspection carried out by one engineer in one visit - today we continue to create bespoke and innovative services and compliance management solutions to the lettings industry.See more
