Review Time
Used Gas-elec for our annual boiler service. Engineer (Gary McGowan) arrived as requested. Gary explained what he would be doing and carried out the service in a clean and timely manner. Will definitely use again.
1 star – Appalling service and poor client careI paid for a gas safety certificate through a company that uses subcontractors, and the service I received has been completely unacceptable.It took nearly two weeks for the gas contractor to contact me after payment. When they eventually did, I booked an appointment and took half a day off work, as I have no one else who can access my property.On the day of the appointment, I waited over three hours with no communication whatsoever — no text, no time window, no update from the engineer. I only received an automated confirmation message.At around 4:00 pm, after waiting all afternoon, I had to chase the company myself to find out whether the engineer was even attending. Shortly after, I received a text message saying my appointment had been cancelled and needed to be rebooked.The main issue is that once work is passed to subcontractors, clients are clearly not looked after as if they were direct clients. There is no ownership, no accountability, and no basic customer care.This is especially unacceptable because I had already paid and urgently needed the certificate for legal purposes. Taking time off work only to have an appointment cancelled without notice is not reasonable.This experience caused unnecessary stress, wasted time, and disruption. I would strongly advise others not to use this service.
Used this company a few times on various properties and our own home. Recently they were booked for gas service which was cancelled as engineer went on a last minute holiday! Appointment pushed back 3 weeks. In the meantime the boiler broke down. I rang to see if someone could call as customer is elderly 87, lives alone but told no help, look up trust a trader for someone else. Not friendly on phone. Not good enough, will not use again. We have rental properties which need Epc reports but will never use this mob again.
I've used Gas Elec for many years now for our rental property. When required the service has always been easy to use reliable and trustworthy. Peter has been carrying out our annual gas and electric check since we bought the property. We are very grateful for his time and experience.
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gas-elec is a market-leading national provider of gas & electrical services to the private rental sector. We specialise in gas & electrical safety inspections, servicing, boiler installations & home services reports, completing over 150,000 each year. Established in 1996 gas-elec launched the UK’s first-ever combined gas and electrical inspection carried out by one engineer in one visit - today we continue to create bespoke and innovative services and compliance management solutions to the lettings industry.See more
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