gate1travel.com

2.7
2.7 Based on 201 reviews

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Janusz Muszak
Gate 1 Travel "customer care"

On our 1/23/2026 trip to India with Gate1 I severely injured my foot, under following circumstances:1. On day 4 of the “16 Day Classic India with Ranthambore”, Gate1 brought us to the Akshardham Temple.2. When we left a bus to go to the temple, a heavy rain started. We travel a lot, and in inclement weather like that, travel companies would cancel excursions to protect their customers. Here, wet we continued, unaware what we are stepping into. 3. We had to remove shoes and socks before getting inside the temple,4. Marble/stone walkways and stairs leading to the temple were very slippery. On a way we managed to navigate with assistance of handrails.5. On the way out, a local man who was pushing a water away from those walkways and stairs, prevented us from getting to the handrails, despite our protests.6. Gate1 tour guide, has already left the temple, and was quite a distance away from a large part of his group still there. Hence, we could not ask him to intervene about that handrails access, or to assist members of his group of elderly people to get down safely.7. I have fallen and severely injured my foot. My recovery will take months, severely impeding my other medical treatment I am undergoing.8. What assistance I got from Gate1 you may wonder:a) No ambulance, despite me repeatedly demanding the Gate1 tour guide summon one. He was telling me “it’s on its way”, but apparently it was not true.b) No police to take an accident report.c) Man at the temple, with dirty hands and dirty bandages he pulled from a dirty tool box passing as an "emergency assistance" box, applied those “bandages” to my open (a bone sticking out of my foot), bleeding woundd) Abandoned by Gate1 tour guide, bleeding, soaking wet and shivering, outside in the rain, I was waiting for help, wondering why we were even brought theree) After over two hours or so, I was taken to the hospital in a unsanitary car, as that ambulance I was demanding Gate1 has never summoned, scared that I could get an infection that could end my life.

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Date of experience: Jan 23, 2026

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