Review Time
It’s disrespectful that they conduct tourist tours during the Palm Sunday Mass at the Cathedral of Buenos Aires. The church is open for a wide range of hours, so there is no reason to schedule tours right in the middle of a religious service, with people talking and disrupting the atmosphere.
As a company, this shows a clear lack of respect not only for the space but for the people attending the mass. Religious services deserve basic consideration and silence, and choosing to prioritize tours over that reflects poorly on how they treat others.
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Es una falta de respeto que realicen recorridos turísticos durante la Misa de Ramos en la Catedral de Buenos Aires. La iglesia está abierta durante un rango amplio de horarios, por lo que no hay razón para programar visitas justo en medio de una celebración religiosa, con personas hablando y generando interrupciones.
Como empresa, esto demuestra una clara falta de respeto no solo por el lugar, sino también por las personas que están asistiendo a la misa. Las celebraciones religiosas merecen un mínimo de consideración y silencio, y priorizar los recorridos por encima de eso habla muy mal de cómo tratan a los demás.
It’s disrespectful that they conduct tourist tours during the Palm Sunday Mass at the Cathedral of Buenos Aires. The church is open for a wide range of hours, so there is no reason to schedule tours right in the middle of a religious service, with people talking and disrupting the atmosphere.As a company, this shows a clear lack of respect not only for the space but for the people attending the mass. Religious services deserve basic consideration and silence, and choosing to prioritize tours over that reflects poorly on how they treat others.——Es una falta de respeto que realicen recorridos turísticos durante la Misa de Ramos en la Catedral de Buenos Aires. La iglesia está abierta durante un rango amplio de horarios, por lo que no hay razón para programar visitas justo en medio de una celebración religiosa, con personas hablando y generando interrupciones.Como empresa, esto demuestra una clara falta de respeto no solo por el lugar, sino también por las personas que están asistiendo a la misa. Las celebraciones religiosas merecen un mínimo de consideración y silencio, y priorizar los recorridos por encima de eso habla muy mal de cómo tratan a los demás.
They did they touristy tour during the Palm Sunday service… super disrespectful and shows lack of awareness and disregard for the significance of the celebration I would not recommend a company that demonstrates such poor judgment and lack of cultural and religious sensitivity.
WE just came back from Kaleidoscope of Colombia trip which was amazing. Colombia is one of the most beautiful countries I have visited with unforgettable landscapes. Our Gate 1 Tour Manager Leon Pardo not only met our expectations but exceeded them in so many ways. He is the best tour manager, and it is in large part his attitude, knowledge, commitment, organizational skills made everything easy and memorable. He went above and beyond what was required from him including evenings walks, small treats for everyone, etc. We enjoyed our vacation and Thank you Gate 1 and Leon for superb tour organization!
Beware when booking. I booked a National Park tour in November 2025 for a tour beginning November 2026. I had to cancel in March 2026 over 6 months prior to the trip. Although I signed up for trip insurance and cancel anytime, I was informed that the insurance did not cover the deposit. No offer from Gate 1 for return of deposit or a credit for a future trip. We took a National Park tour in Fall of 2025 and were very pleased; however, now I would be very cautious to book again. Very disappointed.
We loved our trip to South India. This was our fourth trip with gate one. Our journey through South India with Gate 1 Travel was truly unforgettable, and much of that is thanks to our exceptional guide, Stalin V. From the very beginning, Stalin’s deep knowledge of India’s history, culture, and traditions enriched every destination we visited. His explanations brought each site to life, adding meaning and context that went far beyond what any guidebook could offer. But what made him truly special was not just his expertise—it was his genuine care for each traveler’s experience.Stalin went above and beyond to ensure everyone was comfortable, engaged, and enjoying the journey. He took the time to connect with each person individually and created a warm, welcoming atmosphere where our group quickly began to feel like a family. His personal stories about his faith, his family, and his life in India added a heartfelt and authentic touch that we deeply appreciated.His kindness, attentiveness, and positive spirit made our trip not only smooth and well-organized, but also meaningful and memorable. Because of Stalin, this was more than a tour—it was a personal and enriching experience we will always treasure.We are truly grateful for his dedication and highly recommend him to anyone traveling with Gate 1. He made our India adventure very special.
I took a Gate 1 Travel small-group Discovery Tour of the Philippines in February 2026, advertised as secular. The tour manager conducted daily morning prayer sessions on the bus and never called me by my correct name during the 10-day tour.I sent a chain of three formal complaint letters, escalating through multiple levels of customer service, yet it took over a month for them to acknowledge that prayer sessions led by a Gate 1 tour manager were inappropriate. Even then, the Vice President of Customer Service did not take personal responsibility or address the broader implications for tour management.These serious professional and ethical deficiencies make this tour not recommended for travelers seeking respectful, secular experiences.Update - Thank you Gate 1 for your Trustpilot reply. This is not a matter of expectations but of the deficiencies in both the tour managment and the handling of my complaint, which I have already outlined in detail. I do not wish to engage further.My issues relate not only to the tour itself but to broader shortcomings in how your organization handles tourism management and customer concerns. These include the tour manager’s conduct during the trip, the framing of my complaint as a matter of personal sensitivity, the loss of my detailed follow-up, and the lack of any response from senior customer service leadership.For that reason, I will not be pursuing this further and consider the matter closed.This experience, echoed by many reviews on Trustpilot, suggests that Gate 1 Travel reframes problems as expectation gaps rather than resolving them.
On our 1/23/2026 trip to India with Gate1 I severely injured my foot, under following circumstances:1. On day 4 of the “16 Day Classic India with Ranthambore”, Gate1 brought us to the Akshardham Temple.2. When we left a bus to go to the temple, a heavy rain started. We travel a lot, and in inclement weather like that, travel companies would cancel excursions to protect their customers. Here, wet we continued, unaware what we are stepping into. 3. We had to remove shoes and socks before getting inside the temple,4. Marble/stone walkways and stairs leading to the temple were very slippery. On a way we managed to navigate with assistance of handrails.5. On the way out, a local man who was pushing a water away from those walkways and stairs, prevented us from getting to the handrails, despite our protests.6. Gate1 tour guide, has already left the temple, and was quite a distance away from a large part of his group still there. Hence, we could not ask him to intervene about that handrails access, or to assist members of his group of elderly people to get down safely.7. I have fallen and severely injured my foot. My recovery will take months, severely impeding my other medical treatment I am undergoing.8. What assistance I got from Gate1 you may wonder:a) No ambulance, despite me repeatedly demanding the Gate1 tour guide summon one. He was telling me “it’s on its way”, but apparently it was not true.b) No police to take an accident report.c) Man at the temple, with dirty hands and dirty bandages he pulled from a dirty tool box passing as an "emergency assistance" box, applied those “bandages” to my open (a bone sticking out of my foot), bleeding woundd) Abandoned by Gate1 tour guide, bleeding, soaking wet and shivering, outside in the rain, I was waiting for help, wondering why we were even brought theree) After over two hours or so, I was taken to the hospital in a unsanitary car, as that ambulance I was demanding Gate1 has never summoned, scared that I could get an infection that could end my life.
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