DISAPPOINTING- As a disabled senior, female traveler with mobility issues I request wheelchair assistance at the airports, that didn't happen. I requested direct non-stop flights, that didn't happen. I left Capetown, South Africa at 2pm on Monday, Dec 22nd. I didn't get home til Wednesday, Dec 24th Christmas Eve. The booking agent told me there was 1 stop in Dubai for an hour. After an 8 hour flight, I arrived in Dubai. I was the only black person in the flight needing a wheelchair, I was tge only passenger that did not get one. I was forced to walk for a very long distance, carring my carry on.I NEVER HEARD MILAN, ITALY mentioned until I boarded the plane 2 hours later and it wasn't on my ticket. I was told there was a direct flight from Dubai to NYC, I wasn't on it and it was too late.I paid to upgrade to business class for this 8 hour flight. The seat reclines into a bed to ease the pain in my body. After arriving in MILAN, ITALY I was forced to get off for cleaning and refueling. An hour and a half later , I reboarded the same plane and was forced to pay another ridiculous upgrade fee to fly 8 hours to NYC. I purchased both travel insurance policies, of course, my situation wasn't covered. I received a response to my complaint from NIKKI H. in customer relations. Nikki issued a lousy 250.00 future travel credit. Gate1 has a 300.00 min deposit- she didn't even offer this. She blamed me for incurring the upgrade fees (FOR HEALTH REASONS) and she blamed me for not calling from Dubai. I was already on the plane when I found out I was headed to MILAN, ITALY.I was never told I was going to MILAN, it's not on my ticket - I SHOULD HAVE BEEN ON THE DIRECT FKUGHT BACK TO THE USA!GATE1 NEEDS TO REIMBURSE ME FOR THE UPGRADE FEES. I wouldn't be leaving reviews if they tried to make this right.... Nikki H. responded and canceled my upcoming trip and processed the return my deposit. SHE TOLD ME TO GO TO THE AIRLINE, THAT GATE1 BOOKED ME ON FOR REIMBURSEMENT - HORRIBLE!
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