It has been about 7.5 years since I traveled with Gate 1 Travel. In the past, customer service was exceptionally great! Now I am appauded with the unprofessional and uncaring “attitude” demonstrated by Supervisors. What I surmised by the comments expressed is that it is my problem so do not bother me. Sure, I acknowledge that life is imperfect. However, where does empathy and compassion come into the professional world? When a customer states a concern and requests assistance, it soothes the complexion of the customer’s experience by possibly using statements such as “ I know you are stressed about the matter. Sorry that you are having to deal with this matter 8 days before departure. I will try to contact another person who can better help you.” These Supervisors present to be bothered by having to listen to my complaint and concern. They do not care if I am unable to go on my trip. Despite being advised that someone will call me today, I doubt that I will hear from someone. I was informed to contact them via Contact Us email. Well, I have tried that before but I only get a response 50% of the time. Then there are the representatives in the Philippines who do not know what they are doing. I end up calling back Gate 1 Travel and request to talk with a Supervisor. When I ask for the name of a person in management in order to write a letter about how Gate 1 Travel personnel has diminished the quality of service, not one Gate 1 employee will disclose the name of a professional in upper management. I find that odd.
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