I'm very disappointed in Gate 1's lack of empathy and flexibility in allowing rescheduling of a trip to a Muslim country the week after the recent attacks in Israel. There have been many active protests and government support of Hamas at the destination. Visits to mosques and Jewish religious sites were included in the tour and no additional security was being offered by Gate 1. I was more than willing to postpone my trip or apply my total payment to another future trip. Instead, I lost over $4000 for the trip, airfare, excursions and transfers and was not given any other option but to forfeit more than 90% of my payment. I was also misled (by two separate agents) to believe that I would be refunded my airfare minus a $250 penalty. Instead, I now have a credit for a sum uncertain with no way to access it with an airline that only goes to one destination. The tragic events in recent days should warrant the ability to make changes in travel plans without excessive penalties. Gate 1's policies are unreasonable given the unprecedented times we are living in.
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