Absolutely the worst! Don't bother buying trip insurance with them. It's a scam and when you try and cancel (even if you've purchased the Cancel for Any Reason) they give you the run around. There are so many exceptions that its pointless to even try. When I called to ask questions about fees the clueless rep told me they couldn't answer my questions and I had to call Arch Insurance. I called Arch and they told me they had nothing to do with setting rates for cancellation. That was all Gate 1. I've been calling and emailing for days and no one responds. .....Buyer Beware. Find another tour company
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