Edit: 6/15I received my air fare from Arch Insurance. The process was unnecessarily convoluted. Here I am with a potential illness, and I am unable to talk directly to anyone, at either company. This would have been fine if the receptionist or travel agent, had asked the 'back office' the correct questions. They come back with an answer to a question you didn't ask. So you go round and round. Bits and pieces of money are sent with no explanation. I felt unheard, and that they were unconcerned about me.Summary. All is pretty well , fiscally, still looking for $121.57.I will travel with gate 1 again, because the guides nd managers are wonderful and extremely knowledgeable about their culture history etc.I will look into other travel insurance companies and consider booking my own flights.As long as you go on trip as planned all is good. ORIGINAL: I have been traveling with gate 1 off and on for many years. I usually get the insurance for most trips. In April we would due to go to Fiji. I was diagnosed with the heart condition And told not to fly travel or exert myself in anyway until after I was cleared by my doctor. I had to cancel the trip of course so I filed an insurance claim the trip was approximately $1,500 per person. We canceled it Under the 30 day mark so gate 1 would only give us 10% of our money back. However, Arch insurance Only gave us $475 back. The indicated Gate one would refund the rest. Odd, bot ok. 6/2/23 I called gate 1 and advised them of conversations with Arch..they said no, call arch and ask if they refund airfare in their policy. They were closed, so I called American Airlines, to find out that $776 had been credited back to GATE 1??!!? The cost of the airfare was 776. Why did Gate One take my air credit and why did arch travel insurance send me $475+/- and CLOSE MY CASE? Gate one has my and traveling partners airfare, and I paid $149 for Arch insurance travel policy through Gate one, only to get $475 back from Arch in Total??? Now I have to call again and find out who has the .money.
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