We have gone on 4 trips and loved them all but we learned the that they own the flight until the flight. If the flight is cancelled, they simply cancel the flights for the entire trip and rebook at last minute rates without any credit for what has already been paid. While in transit, we were denied boarding on our second flight. I called both the US and European "emergency" numbers twice to indicate that we were unable to participate in the tour. NO ONE answered. They are refusing any compensation because I didn't cancel the tour. We couldn't get to the tour; they were unavailable for us to cancel; but they claim they are blameless.
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