I have taken several trips with them in the past but they are awful now. Have tried several times to use a credit from a cancellation during Covid but their customer service managers put you on never-ending hold and then either book the wrong flights or come back to tell you that they can’t do it. Originally told I could book by December 31, 2023 in order to use credit and now told I have to finish vacation by then. They are highly unreliable and terrible to use now.
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