Gate1 booked our travel reservations to the Canadian Maritime Provinces, June 24-July 1, 2023. The original booking got us in to Halifax in the middle of the night and the return flight had us leaving Saint John at 5:30am. I called to complain at least 3 times with no luck. Gate 1 wouldn’t even set up transit from the airport to the hotel! Then as we were ready to drive to the airport, the leg of the flight from Montreal to Halifax was canceled by Air Canada. Called Gate1, and the first flight they could find for us was the next day. That meant we lost the first full day of the tour and welcome dinner. The agent assured me that there would a welcome package at the hotel lobby or our room. However, there was only a brief note in the room from the tour manager with no useful information regarding bag pickup or bus departure . I called and asked her to come to our room, At this point, I was extremely stressed and therefore a bit short with the tour manager. Instead of smoothing things out, she took umbrage and flounced out of the room without giving any further information. My observation of her leadership style during the remainder of the trip is that she is hubristic. She has an inflated sense of self without any exceptional credentials and is insensitive to understanding travelers needs. During the rest of the trip, she was rude to me anytime she could do that without others noticing. I’ve been on other tours, and this tour manager was totally unprofessional.
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