I have traveled 18 times with Gate One, have referred dozens to them, feel they are a terrific value ,BUT….Their discovery tours you pay more for, and get a higher level of service.Booked Patagonia trip for 2, in March, called them in October with airline question, was told, all our flights were cancelled. Really? When were you going to tell me?Spent total of 5 hours overs 2 days trying to rebook. Asked for manager, too busy, they’d call me back, never did. I tried repeatedly to get manager involved, never could. I had to pay $3200 for new flights. I paid for the trip in September in full. So I paid for flights twice!!!!!! Many emails even to owner of gate one, no resolution.At the very least I am owed $950 x2 ( the original difference if booked land only price), so $1900 due to me for buying flights twice.Gate one has asked me to be patient, well, now I need money back!!! Not patience left!!!!Stop avoiding me, do the right thing for a loyal long term always happy customer. This need’s resolution now!!!If they treat someone who travels with them this much, this way, would you be confident booking with them????
Claim your business profile now and gain access to all features and respond to customer reviews.
More of the World For Less!
