This company lied to me about being able to add travel insurance the day after I paid for my trip after I had a chance to check with my travel partner (my elder mom). I called the next day to add insurance after my mom said she wanted it, and was denied. Then they told me I could do a name change if my mom couldn't travel and after she ended up in the hospital, I spent hours booking new flights, and then was denied a name change by Gate 1 on my land only reservation. HORRIBLE customer service! Avoid! Their response suggesting they addressed my concerns is a complete lie too. No integrity at this company! Absolute nonsense that my concerns were addressed!
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