Just completed the 11 day Essential South Africa tour. I had decided that I would never book with Gate 1 again before I left for the trip. This was due to the number of times that I and the others in my group made phone calls regarding our reservation. We got agents who didn’t follow through, did not return calls, provided incorrect information and a manager who told me we should have gone through a travel agent. The agent was very accommodating when we booked. Having questions and looking for answers, feeling you were a problem was awful. Colleen our tour guide was excellent. She took excellent care of us and only because of her, I would give Gate 1 another chance. Patience is a virtue, and it doesn’t stop when you get a customer’s money. Sandra Green
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