Not sure what has happened to Gate 1 Travel. We had 5 wonderful tour experiences with them in the past, but our tour in Australia last month had serious issues and the customer service response, both during the challenges and after the fact, has been abysmal. I am still fighting with insurance, bought through Gate 1, over the settlement for 1.5 days of lost itinerary due to 30+ hours of flight delays. no help at all from Gate 1. Will not risk another trip with these folks until they make significant changes.
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