I wish I could give 0 stars, this company is disgusting, customer service and communication is very poor! I purchased a flight ticket on the 17th September for my son, upon receiving the confirmation and ticket I noticed that they had put my name on the ticket instead of my sons name bare in mind that I already have a flight ticket booked for that day and time with the same airline for myself and other members of my family, gate1 still proceeded to process the ticket which makes no sense, I reached out to gate1 via email because for some strange reason you can’t even speak to these people via phone, it took them about 5 days to reply to me, and there response was they didn’t make the error and they won’t be changing the ticket, my question to them was why would I book another ticket in my name for the same day and the same flight, I have 7 days till I travel with my family and now my son has no ticket, this is supposed to be our family holiday and now I’m so worried that this issue will not be resolved, I can’t purchase another ticket and more to the point why should I and I haven’t made the error, I also spoke to the airline who advised me that gate 1 can easily change over the name on the ticket, they also told me that they can take control of the booking if gate 1 consents to it which they are refusing to do! (I wonder why) this situation is causing me a lot of stress and upset with my family because their is now a risk that my family will be divided all because of this disgusting unprofessional unhelpful agency From the 17th of September till now this issue still remains unsolved absolutely horrendous!!AVOID! AVOID! AVOID!
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