BEWARE!!! If i could give this travel agency ZERO STARS I would. We called to confirm seat accommodation prior to booking online; knowing seating class for all airlines are different. Well, this company advised us that when booking premium economy seating we would get PREMIUM economy seating. We found out after booking and checking out delta app that our first and last leg domestically was premium economy, GUESS WHAT!? The 14 hour flights weren’t. We are traveling to Bangkok. So i call to speak with someone since we had already been given directions over the phone (by a gate 1 agent) to book and was placed on hold several times for more that 20min to confirm premium seating was comfort with delta and other affiliate airlines. We were WRONG after talking to Brian and Sky. If you booking with these folks booking never book online because it is not accurate and it is obvious accountability is not taken when there are recorded conversation and invoices that speak to seating. Get this…they wanted to charge us an EXTRA 5k to fix THERE ISSUE. STAY AWAY!!!
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