This service is entirely unacceptable. I noticed that my name has an error and have been going back and forth calling every single day to speak with someone in regards to correcting this egregious mistake. Each day i speak with a new person and they inform me that they have corrected the issue and that it takes about 24 hours for the change to be reflected. Each 24 hours that pass, there is no change. It is exhausting having to jump through hoops for a simple mistake that 1- should never have happened and 2 should have been corrected after the initial phone conversation. Yesterday, was the 5th time i spoke with someone, Clinton Foley, at which point i required that i receive a confirmation email proving that amendments were being processed. Today was the last time i spoke with someone and again the name is an error. My trip is 2 weeks away and instead of preparing and getting excited for this experience i am left with a sour taste in my mouth and dont even want to continue my business further with gate 1 if simple issues like this cannot be resolved with me calling DAILY. Escalate this to the highest personnel and fix this mistake immediately.
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