I have been traveling with Gate 1/Discovery Tours since 2013 and have taken numerous trips with this company. Their customer service has always been very good. However, recently, they canceled a tour due to insufficient travelers. My airfare was already purchased. I found another trip leaving within the parameters of my airfare. G1 was willing to pay for a change fee. However, I called the company and also had my travel agent call to see if they would pay for the prenight since I would arrive early, instead of the change fee. We were told no. Asked to speak to a supervisor and still waiting for a call back.G1’s customer service has gone downhill. They would rather lose a good customer than pay around $200 for the hotel (which is what the change fee would cost). I will never book a tour with them again.UPDATE- My travel agent heard back from G1 and they are making the issue right. Don’t know why a supervisor couldn’t come to the phone to begin with and this situation would have been resolved immediately.
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