gate1travel.com

2.7
2.7 Based on 201 reviews

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Caden Harris
So disappointed with my Gate One experience

I took a tour with Gate One in the spring of 2023 to Portugal and Spain. I will probably not book with this company again. I trusted Gate One to take us to the highlights of both countries. I was wrong to do so. The city I was looking forward to the most was Barcelona, Spain. The website for that trip featured Gaudi's wall that overlooks the city. Disappointingly, the Park Guell which is portrayed in every Barcelona image collection that I have ever seen was omitted from our tour. Worse, by the time I realized this, no tickets were available for me to purchase independently. So I missed out on seeing the place I had most wanted to enjoy. Also in Barcelona is the Sagrada Familia. It is the top-rated activity on many tours. It was not included in the Gate One tour, and tickets were unavailable. The Casa Batllo' was also on my wish list. Since it wasn't included and tickets were unavailable, I missed that bucket list sight as well. Instead of these prime areas, we endured a drive-by of the defunct Olympic Village. We did have free time, which we could have filled with tickets for the three sites previously listed if we had known weeks or months earlier that those highlights were not included in the tour. My comments to Gate One were dismissed with the rationale that we should have known from the itinerary that those activities were not included. Never before have I felt the need to preview the highlights of an area before embarking on a tour and then cross-checking that they were included. This would certainly be my recommendation for anyone using Gate One. I can't afford to go to Barcelona again so will have to live with disappointment. I do not recommend Gate One.

3
Date of experience: May 16, 2023

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