No follow up as promised. I gave a bad review of Gate 1 last week due to the bad customer service (and significant financial loss) from a recent Gate 1 trip. They immediately responded that they were sorry to hear this and would pass my information on to customer service so they could make it right. It's a week later and I have heard absolutely nothing. It's obviously just an automated response to make people think they are taking care of it, when in fact, they are blowing their customer off. Never thought I'd say this, but stay clear of Gate 1.I checked with my agent and the last communication she had was 6 days ago when the Gate 1 agent said I would get my $600 deposit back and "only" a 90% cancellation fee instead of 100%. Not really "making it right" in my mind, but I'm done. We will take our final tour with Gate 1 this Aug. (our 8th) as it is already booked. They have lost my loyalty and trust.
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