We've had our guide yell at us and other guests for little things like beings 4 minutes late one time over several days of being on time as expected, sitting somewhere other than the "assigned seating" even when there were vacant spaces, and for "just standing there" when out on a group outing (I guess we were supposed to interact more when he was watching us?). Our guide appears to be a tired and lonely old man that may need this position to support himself, as he wears the same outfit for the entire week so far & has no luggage. He rambles endlessly the entire duration of the ride in the tour bus about politics and religion with occasional spurts of local scenery, too late to get a photo of the attraction. I'd consider another Gate 1 travel but only after being able to review the ambassador of the trip. As for this trip, Serge was an absolute failure!
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