I placed my order on November 2nd, hoping it would arrive before Christmas. Unfortunately, as I write this, my order has yet to arrive. This was meant to be a Christmas gift for several family members. After some research, I discovered that shipping is from overseas. The representative I've been in contact with has been wonderful, but the lengthy delay forces me to give a low rating. I've seen other reviews and hope the product arrives intact, as refunds aren't available once items are shipped. I understand they're a new company and quite busy, but I believe they should have better preparations for the holiday season.
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