I added an item to my cart, and before I checked out, I was contacted by a real person offering a discount code since I was taking a while. That was impressive! When my package arrived, it was damaged by the delivery service. I received a prompt response, and they offered me a partial refund and to send a new package. I didn’t want the refund; I just wanted the package. When it finally arrived, they included an extra canvas as an apology for the inconvenience, which wasn’t their fault. By far the best customer service experience I’ve ever had, and the product is exactly as advertised—so relaxing!
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