I had an extremely frustrating experience. My order wasn't marked as shipped until a week after I placed it, and I still haven't received a tracking number or estimated delivery date, despite reaching out multiple times. These items are produced and shipped from overseas, which the company fails to clarify. The delivery timelines advertised were unrealistic, and I fully expected my order to arrive before the holiday based on what I saw at checkout. I spent a significant amount on these as gifts, but since they haven't arrived yet, I can't comment on the quality. At this point, I just want a refund to purchase something else, but the support team denied my request since the order is supposedly on the way. I would not recommend experiencing the same frustration.
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