Upon returning from our holiday on November 28, 2025, I attempted to call the provided number four times, but it wouldn’t connect. While I was in the bathroom, my wife managed to get through but didn’t remember the car registration and only provided our name. This led to a call back where the staff member accused her of hanging up and not providing the necessary information. When I spoke with him, he remained rude and accusatory. After providing the car registration, he threatened a 40-minute wait for pickup. I insisted on a prompt pickup and suggested we discuss this at his office. After 25 minutes, I called again and was told the van was on its way. Upon arrival at the office, he was rude and aggressive, especially towards my wife, treating her as if she had no right to speak. We tried to calmly address the situation, but he was loud and disrespectful, making accusations that we 'did not own him.' When we requested his name to file a complaint, he refused and ordered us to leave the office. Eventually, he wrote down a name.
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Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.
