Review Time
From the very beginning, the booking process was straightforward, and the provided directions and information were exceptional! Upon arrival, we received a warm greeting from the staff, and the drop-off at the airport was seamless. During collection, the communication from the staff was excellent, and we were picked up right on time. Our driver on the return trip was very pleasant! We can't wait to arrange our parking again in the future! Friendly service at a reasonable price. Thank you!
Booking was seamless from the beginning, and the directions provided were fantastic! Upon arrival, we received a warm welcome from the staff, and the drop-off at the airport was effortless. The team maintained excellent communication during our car collection and arrived on time. Our driver was very friendly on the return trip to pick up our vehicle! We are excited to book with the service again! Friendly and reasonably priced. Thank you!
Upon returning from our holiday on November 28, 2025, I attempted to call the provided number four times, but it wouldn’t connect. While I was in the bathroom, my wife managed to get through but didn’t remember the car registration and only provided our name. This led to a call back where the staff member accused her of hanging up and not providing the necessary information. When I spoke with him, he remained rude and accusatory. After providing the car registration, he threatened a 40-minute wait for pickup. I insisted on a prompt pickup and suggested we discuss this at his office. After 25 minutes, I called again and was told the van was on its way. Upon arrival at the office, he was rude and aggressive, especially towards my wife, treating her as if she had no right to speak. We tried to calmly address the situation, but he was loud and disrespectful, making accusations that we 'did not own him.' When we requested his name to file a complaint, he refused and ordered us to leave the office. Eventually, he wrote down a name.
AVOID AT ALL COSTS... READ OTHER REVIEWS, THEY'RE EVEN WORSE THAN MINE!! Essentially a pothole-filled, muddy yard staffed with incredibly rude personnel, offering a dreadful service. I was told to '**** off' for expressing my frustration with their pickup service and customer service (or lack thereof) and was informed that they 'don't care about bad reviews.' I called upon landing and was initially told 10 minutes, but then it changed to 25 minutes. It took 1 hour and 25 minutes in freezing conditions. My flight was delayed 9 hours, and after spending 12 hours at the airport and no sleep in 24 hours, I was blamed for their late arrival due to my flight being delayed! They also suggested I read their small print, stating they had the right to pick me up in 4 hours if they chose to. Unless there is absolutely no parking available at Gatwick, steer clear of them. The worst customer service I have ever encountered.
Upon arrival, what I encountered was a muddy scrap yard, making me regret not spending an additional £20 on a different company. When I called the service (as recommended on arrival), the staff were curt and unhelpful. I was instructed to wait in a muddy shed while waiting for transportation to the airport. The person at the desk was unfriendly and grumpy. The pickup was equally disappointing. The staff on the phone were blunt and rude, and during the drive back from the airport, I am not exaggerating when I say we nearly crashed three times! I will never use this service again. Please take heed!
Questionable service. Use at your own risk. Upon returning, our car was filthy, had damage to the rear wing, and the child's seats were displaced. I have no idea if they used our car to transport guests. An employee promised a manager would look into it, but my emails went unanswered. This service should not be operating.
The email I received lacked clarity regarding directional instructions, possibly due to a third-party company. However, once I figured out where to park my car, the experience was quite good. I drove to the company's location, and everything was straightforward from there to parking my car and getting a lift to the airport (as they are not located at Gatwick Airport). The return pickup was also smooth. I would recommend this service and would use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.
translink.co.uk
ferrysavers.co.uk
wilsonsauctions.com
velodrom.cc
carhauldirect.com
cumbernauld-tyres.co.uk
stellantisandyou.co.uk
www.stonelakehalifax.co.uk
acurapartswarehouse.com
tonneaucovered.com
