We were booked to Fly from New Delhi to Melbourne 27 Nov-2025 on Qantas Flight QA070Booking agent never told me at the time of booking the tickets that it is a group booking ticket.We got this surprise when I tried to e- check in 72 hours before the flight and got a message that it is group booking and can only be checked in at the airport check in counter.We got the 2nd surprise in the flight when we were told that meal options for myself and my wife were not selected Hindu Vegetarian.You can imagine if you have to stay without food on a 12 hour long flight. We survived on only snacks and juice for the first meal in the flight as no vegetarian meal was left for us.Thanks to the efforts of onboard flight staff, we have one vegetarian meal to share when the breakfast was served in the flight.Just to make matter worse, even while flying to Melbourne- New Delhi on 8th Nov in Singapore Airlines , Our meal Options were not booked correctly.We were lucky to get vegetarian meals in that flight though.These Lapses happened despite we advised the agent very clearly that we are vegetarian while making the booking and please select Hindu meal option , it is very unprofessional of your agent not to select the right meal option while booking the tickets .Being your regular customer, I expect better customer service.Unfortunately, in this instance, your customer service is not of expected standards and it has given a lot of grief in the flight.
Claim your business profile now and gain access to all features and respond to customer reviews.
Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.