Review Time
This travel agency has been the most frustrating experience of my life. If you want to encounter stress, anxiety, and financial setbacks, this is the place for you. They altered my flight date without any communication. When I explained that the changes wouldn't work with my approved leave, they pretended to look for alternatives. We even suggested dates that were 2-3 days earlier or later than what we had initially booked and paid for. For seven months, they kept up the pretense. Ultimately, they offered us a single option that was five weeks later than our original booking. We had already planned our trip based on the initial schedule, paid for accommodation, booked vehicles, organized events, and sent out invites; rescheduling everything by five weeks was not feasible. Despite two months of arguments, no resolution was reached. The entire experience has been a showcase of poor professionalism from this agency, which operates like a disorganized group. The knowledgeable staff lack the authority to assist, while those with authority seem unaware of customer service protocols and travel regulations. It's been months since I requested a copy of the policy they used to close my case. I wanted to take action against them but dealing with such incompetence was disheartening. Be cautious of these scams; they might book fake tickets, take your money, and then change things to suit their interests. A complete scam with a distressing attitude.
We were scheduled to fly from New Delhi to Melbourne on 27 Nov 2025 on a specific flight. The booking agent failed to inform me that this was a group booking ticket at the time of purchase. This became apparent when I attempted to check in online 72 hours prior to the flight and received a notification indicating that check-in could only be done at the airport counter. Another issue arose during the flight when I discovered that meal options for my wife and me were not set as Hindu Vegetarian. Imagine having to go without food on a long 12-hour flight. We managed to survive on snacks and juice until breakfast, when, thanks to the efforts of the onboard staff, we were able to share a single vegetarian meal. To make matters worse, on our flight from Melbourne to New Delhi on 8th Nov with another airline, our meal preferences were also incorrectly booked. We were fortunate to receive vegetarian meals on that flight, though. These oversights occurred despite me clearly informing the agent during booking that we are vegetarian and requested the Hindu meal option. It is quite unprofessional for the agent not to ensure the correct meal selection. As a regular customer, I expect a higher standard of service. Unfortunately, in this case, the customer service fell short of what I anticipated and caused significant distress during the flight.
We were booked to Fly from New Delhi to Melbourne 27 Nov-2025 on Qantas Flight QA070Booking agent never told me at the time of booking the tickets that it is a group booking ticket.We got this surprise when I tried to e- check in 72 hours before the flight and got a message that it is group booking and can only be checked in at the airport check in counter.We got the 2nd surprise in the flight when we were told that meal options for myself and my wife were not selected Hindu Vegetarian.You can imagine if you have to stay without food on a 12 hour long flight. We survived on only snacks and juice for the first meal in the flight as no vegetarian meal was left for us.Thanks to the efforts of onboard flight staff, we have one vegetarian meal to share when the breakfast was served in the flight.Just to make matter worse, even while flying to Melbourne- New Delhi on 8th Nov in Singapore Airlines , Our meal Options were not booked correctly.We were lucky to get vegetarian meals in that flight though.These Lapses happened despite we advised the agent very clearly that we are vegetarian while making the booking and please select Hindu meal option , it is very unprofessional of your agent not to select the right meal option while booking the tickets .Being your regular customer, I expect better customer service.Unfortunately, in this instance, your customer service is not of expected standards and it has given a lot of grief in the flight.
Requested quote for upcoming travel seeing their ad but later told there was no sale/discount price for my dates. I agreed on the price, however during the process of booking, he quickly changed and said, "the agreed one was not available anymore, so choose the one below that " and that costed a bit more. Later, I put mine and emergency contact details(someone else) and also clearly asked him questions about who would be contacted in case of changes/delay etc and he said it would be me. But immediately after paying for the ticket, a customer representative has called the Emergency contact person asking for payment details & to confirm payment. This is a breach and why would the Emergency contact be asked about payment whrn I'm the one who paid. Finally, I clarified all that and received confirmation of booking and he said, I could book seats and choose meals etc. Later that night, I try to choose seats and to my shock, I have to pay for the seats. Because these idiots don't know or choose not to tell you the important information. The trick here they used is, they asked me to enter a code, JULY2025 on their website while booking, however there was no discount given to me. He said it was only for their record purpose. But now, the airline shows that my ticket is booked with an agent under a sale and therefore, the seats are not included. Now, they get you to book on their website while on the call, which appears like it's you who booked and they dont wanna take responsibility. Absolutely unethical. They use all sorts of cheap tactics to lure you to book and the moment you book with them, their communication style changes, they speak rudely and keep forwarding/put you call on hold. Mr. Abhishek and Ashwini, as owners of the company, you are responsible for these blunders of your employees, because you how you've trained them. If you're really concerned about true customer service, call me and book the seats for me for my upcomingtravel. Btw, I am a return customer despite facing difficulties with my booking the 1st time. Now, you have completely lost my trust.
Gaura travel air line is not good I want enform everyone this air line sit air line and customer care they don’t know any thing they always call transfer for whole day This year I did travel they harassed me too much even they give me write information about my ticket or flight please plz please do contact for Gaura travel please now a days they are sit all off them . Even I claim my money refund but they didn’t give me my money back even not half price $ 3000 Australia it’s too much . If you want save your time and money don’t go with them please I request you plz I will give them 0 star and I will give them sit
Fraud Marketing Recently, I contacted Gaura Travel for an urgent booking, and unfortunately, I had the worst experience. The agents were not helpful at all—they just kept asking me to check their website, which wasn’t working properly. I faced multiple difficulties, and the offers they advertise are misleading—you cannot actually purchase tickets at the shown price. After this frustrating experience, I looked into them further and found many 1-star reviews, which didn’t surprise me.Thankfully, I came across a travel agency called PALKI TRAVEL. The agents there were incredibly helpful, knowledgeable, and responsive. I made my booking with ease and flew happily without any issues, all at the best price! Highly recommend them if you're looking for genuine service. Specially Aloke Helped Me alot.
Deeply Disappointed with Gaura Travel – Feels Like I Was Taken Advantage OfI’m honestly heartbroken and frustrated by my experience with Gaura Travel. At first, I was drawn in by the cheap fare they advertised online — but what they don’t tell you upfront is how much they’ll charge you later in hidden fees. They only mentioned the ticket was non-refundable, but gave no proper explanation of how expensive it would be to change the travel date.When I needed to change my flight, I did the responsible thing and checked with Singapore Airlines directly — they confirmed it would only cost $200 to change the date. But when I contacted Gaura Travel, they charged me an additional $310 just as a “service fee” — that’s over $500 total just to change my flight!It honestly feels like I was being ripped off. These extra charges weren’t clearly communicated, and the whole experience left me feeling helpless and taken advantage of.If you’re planning to book through Gaura Travel, please be cautious. Ask about every possible fee in writing before paying. I trusted them, and I regret it. I will never use their services again, and I urge others to think twice before booking with them. Your hard-earned money deserves better.
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Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.
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