Requested quote for upcoming travel seeing their ad but later told there was no sale/discount price for my dates. I agreed on the price, however during the process of booking, he quickly changed and said, "the agreed one was not available anymore, so choose the one below that " and that costed a bit more. Later, I put mine and emergency contact details(someone else) and also clearly asked him questions about who would be contacted in case of changes/delay etc and he said it would be me. But immediately after paying for the ticket, a customer representative has called the Emergency contact person asking for payment details & to confirm payment. This is a breach and why would the Emergency contact be asked about payment whrn I'm the one who paid. Finally, I clarified all that and received confirmation of booking and he said, I could book seats and choose meals etc. Later that night, I try to choose seats and to my shock, I have to pay for the seats. Because these idiots don't know or choose not to tell you the important information. The trick here they used is, they asked me to enter a code, JULY2025 on their website while booking, however there was no discount given to me. He said it was only for their record purpose. But now, the airline shows that my ticket is booked with an agent under a sale and therefore, the seats are not included. Now, they get you to book on their website while on the call, which appears like it's you who booked and they dont wanna take responsibility. Absolutely unethical. They use all sorts of cheap tactics to lure you to book and the moment you book with them, their communication style changes, they speak rudely and keep forwarding/put you call on hold. Mr. Abhishek and Ashwini, as owners of the company, you are responsible for these blunders of your employees, because you how you've trained them. If you're really concerned about true customer service, call me and book the seats for me for my upcomingtravel. Btw, I am a return customer despite facing difficulties with my booking the 1st time. Now, you have completely lost my trust.
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Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.