UPDATE....................................................................Gaura reached out to me the day I posted this, asked for details and promised to "escalate". After that, they stopped responding. Anyone checking the review would think it's been resolved. Not so true.................................................................................Booking ID 74671 - MEL-SIN-DEL 20Dec2022 DEL-SIN-MEL 05Jan2023Gaura Travel changed my return dates (DEL-MEL)due to overbooking. I accepted on the condition that they compensate me. Had heaps of trouble getting connecting flights (which were booked through then) synced. Their overseas number does not work, call centre cannot/will not help, just blame the airlines and do not transfer the call to anyone else. Their complaints team doesn't care or resolve your issue and the "Brand Manager" repeats the same response to every complaint. Now that the trip is complete they refuse to respond about the compensation, don't even acknowledge email or provide info over the phone.Absolutely the worst agency I've interacted with. Will never book through them again. Please don't risk your time, money, and peace of mind with this mob.If you still want to go ahead, be aware of these things (from my experience):-There is no cooling off time or blocking tickets. You have to confirm and pay immediately (while on the phone with them).e-tickets are issued a week prior to departure. Gaura systems are not in sync with the airlines - actual travel dates may be different - you only know for sure when you get the e-tickets -You cannot make changes to parts of your journey. Have to cancel the full trip (to and return) even if you wish to change only one leg for one passenger. - domestic travel could be a separate booking. Changes are made to the international sector (even by agency), may not reflect on the domestic trip. Took me 8 calls to get it corrected (DEL-MEL day before BOM-DEL)- Local number in India does not work. While in India, have to call Australia to speak to them- Promises to call back are just promises most of the time- The airlines will not deal with you and will point you back to the agent
Claim your business profile now and gain access to all features and respond to customer reviews.
Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.