We were scheduled to fly from New Delhi to Melbourne on 27 Nov 2025 on a specific flight. The booking agent failed to inform me that this was a group booking ticket at the time of purchase. This became apparent when I attempted to check in online 72 hours prior to the flight and received a notification indicating that check-in could only be done at the airport counter. Another issue arose during the flight when I discovered that meal options for my wife and me were not set as Hindu Vegetarian. Imagine having to go without food on a long 12-hour flight. We managed to survive on snacks and juice until breakfast, when, thanks to the efforts of the onboard staff, we were able to share a single vegetarian meal. To make matters worse, on our flight from Melbourne to New Delhi on 8th Nov with another airline, our meal preferences were also incorrectly booked. We were fortunate to receive vegetarian meals on that flight, though. These oversights occurred despite me clearly informing the agent during booking that we are vegetarian and requested the Hindu meal option. It is quite unprofessional for the agent not to ensure the correct meal selection. As a regular customer, I expect a higher standard of service. Unfortunately, in this case, the customer service fell short of what I anticipated and caused significant distress during the flight.
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Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.