This travel agency has been the most frustrating experience of my life. If you want to encounter stress, anxiety, and financial setbacks, this is the place for you. They altered my flight date without any communication. When I explained that the changes wouldn't work with my approved leave, they pretended to look for alternatives. We even suggested dates that were 2-3 days earlier or later than what we had initially booked and paid for. For seven months, they kept up the pretense. Ultimately, they offered us a single option that was five weeks later than our original booking. We had already planned our trip based on the initial schedule, paid for accommodation, booked vehicles, organized events, and sent out invites; rescheduling everything by five weeks was not feasible. Despite two months of arguments, no resolution was reached. The entire experience has been a showcase of poor professionalism from this agency, which operates like a disorganized group. The knowledgeable staff lack the authority to assist, while those with authority seem unaware of customer service protocols and travel regulations. It's been months since I requested a copy of the policy they used to close my case. I wanted to take action against them but dealing with such incompetence was disheartening. Be cautious of these scams; they might book fake tickets, take your money, and then change things to suit their interests. A complete scam with a distressing attitude.
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Gaura Travel is a multi award winning online booking travel agency, specialist Indian travel agents, based in Melbourne, Australia. Search and find deals on flights and hotel bookings.