I've used this service multiple times before for selling old phones, and it was usually easy and quick. This time, I tried to sell back three iPhone 14s after upgrading. I mailed them the phones in the prepaid box they provided, but after weeks of silence, I called and was told they were lost. They requested information to help locate them, but even if they couldn’t find them, I would be compensated. After providing the necessary details, they said it would take 3-5 days, but I heard nothing. I called again, and they now need an "Affidavit of Loss" filled out. After submitting that, I still received no updates. Most recently, I called again, and they said I need to file a police report for them to continue their "investigation." The representatives are polite, but the lack of progress feels like a scam, as if they want me to give up. I will NEVER use this service again.
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