My company has been with the service for years, and while most transactions are smooth, I recently faced an issue where a package was lost by the courier. The items were valued at £50, and the shipping cost was £30. The service only offered a £5 refund, which is incredibly disappointing. I regret not choosing a different courier, as others offer better compensation options. For the price of the courier service, I expected a high-quality experience that would ensure timely delivery and proper support if issues arose. Unfortunately, I was mistaken about their reliability.
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