My Ltd. Company has been with the service for several years, and while things usually go well, a recent issue has left me frustrated. A package was lost by the carrier, valued at £50, with a £30 postage cost. The service only offered a £5 refund, which is incredibly disappointing. I regret not choosing another option like ParcelForce or Royal Mail, as their compensation would have covered the goods. For the £30 spent, I expected a premium experience that was quick and efficient, and I assumed they would take responsibility if something went wrong. I was mistaken; I wouldn't recommend them and suggest opting for a more reliable service.
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