Another service enticing users with free trials only to charge at the end of the period without any notice, and no direct contact options available. Legally, a subscriber must be informed when a free or discounted period concludes and given a chance to cancel. Additionally, a 15-day cooling-off period from the new price is required. Their terms are irrelevant when they contradict U.K. law - The Digital Markets Competition and Consumer Act. Moreover, I hardly used the service since most titles are already available for free. I would never have paid £12.99 for this. Clearly, they are aware, or they would allow users to make informed decisions. Disgraceful. I will dispute the transaction with my bank if needed.
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