This service promotes free trials widely but then charges at the end of the trial period without any prior notice, making it impossible to contact them directly through phone or chat. Legally, they are required to inform subscribers when a free or discounted period concludes and provide an opportunity to cancel. They also must offer a 15-day cooling-off period from when the new charge takes effect. Their terms and conditions are irrelevant if they violate U.K. law under the Digital Markets Competition and Consumer Act. Additionally, I hardly used the service, as it mostly offers titles that are already available for free. Paying £12.99 for this is simply not worth it. It's clear they are aware of this, yet they don’t allow people to make informed decisions. Truly disappointing. I will also dispute this charge with my bank if necessary.
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