I signed up for Readly’s free 3-month trial, used the app twice to read two magazines, and decided it wasn’t for me. I cancelled the subscription and genuinely believed it had been cancelled. Despite this, I was later charged £12.99.
This charge is a big deal for me. I already struggle to make ends meet with the cost of living, so an unexpected payment like this really matters. I contacted Readly twice, explaining that I don’t use the service and asking for a refund and for my account to be deactivated.
Both replies I received were identical copy-and-paste emails stating that they don’t offer refunds and that I “didn’t cancel the subscription.” There was no effort to investigate, no understanding, and no empathy at all.
This company seems far more interested in taking money than treating customers fairly. Very poor customer service and a really disappointing experience. I strongly wouldn’t recommend Readly.
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Readly is a digital subscription service that gives you unlimited access to over 8,000 magazines and newspapers from around the world, all in one app.
The Readly subscription costs £12.99 per month, and you’re free to cancel at any time.
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