The support team seems to respond only when it is convenient for them. They quickly ask customers to wait for updates, but communication stops entirely when no progress is made after following their instructions. A specific ticket remains unresolved for an unreasonable amount of time, with no follow-up or accountability. As a loyal customer, being ignored feels dismissive and disrespectful. Long-term customers should not be treated as if their time and concerns are insignificant. This lack of responsiveness reflects poorly on the service and shows disregard for the customers who continue to support it. Immediate attention is required.
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