The support team seems to engage only when it suits them. They quickly ask customers to wait for updates, but communication ceases entirely when their instructions yield no results. A specific case illustrates this: a ticket remains unresolved for an excessive duration, with no follow-up or accountability. As a long-time customer, being ignored is dismissive and disrespectful. Dedicated customers should not be treated as if their time and concerns are unimportant. This lack of responsiveness reflects poorly on the service and demonstrates a disregard for the very customers who continue to support it. This situation is unacceptable and needs urgent attention.
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