I was sent a new modem that I didn't know was coming. A few days later, and on a Saturday no less, my internet quit working. I couldn't receive email do gci could not send me a verification code. They would not text it to me that would have been decent. I was forced to go to a gci store where i was told i needed the new modem even though my current one was green and my router was green. I told them they used deception because the modem was remotely and secretly blocked my modem from working. I told gci if they have blocked my internet the modem should blink yellow. He agreed. I think it is the height of Irony that their "business " name includes COMMUNICATION.
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