Review Time
I spoke with Kerwin tonight. I can't say anything other than great thing about my entire experience. Polite, helpful, efficient. Exactly what customer service should be.
Horrible company that has a monopoly on the entire state of Alaska. To say they overcharge and under deliver is the understatement of the century. Whenever outages happen, GCI's solution is to cut off ALL routes of contact to customer service or anyone working at GCI. If you go to the physical location, workers will give you a business card and just say to call tech support because it's "out of their hands". If you call tech support/customer service, they play an automated message saying "There are currently network issues. There is no need to call at this time". Mind you, this will play on and on for MONTHS. A competitor could show up, charge double, and simply provide the BARE MINIMUM of a stable connection at the same speeds and I would take it in a heartbeat.
I was sent a new modem that I didn't know was coming. A few days later, and on a Saturday no less, my internet quit working. I couldn't receive email do gci could not send me a verification code. They would not text it to me that would have been decent. I was forced to go to a gci store where i was told i needed the new modem even though my current one was green and my router was green. I told them they used deception because the modem was remotely and secretly blocked my modem from working. I told gci if they have blocked my internet the modem should blink yellow. He agreed. I think it is the height of Irony that their "business " name includes COMMUNICATION.
GCI is nothing short of the worst internet provider ever. I would rather live with no wifi at all then continue to pay for something so slow I can run around the block before it can load anything (tested). Christopher Reeve can run faster than their internet can do anything. On top of how unacceptably bad their internet is they have done nothing to fix it.
Went to one of the outlet to inquire on the Iphone 16 Pro 1T. None was available only the 256g. I ask if I could have it ordered since their shipment comes on every Wednesday of the week. The person put in my order online. Went in on the next day and found out two had come in but get this they have given my order away. W## this was my order and what were they thinking. So now I have to wait again.There has to be a better choice.
Hard to operate a company like this so bad that you need armed guards. First it is no longer Alaskan owned since they started advertising that. It is very expensive so for to phones and reasonable Internet it is over $200mo which is over $2,400 a year which is a substantial chunk of an income. Hell that's a cheap car. There customer service is subbed foreign or out of state and takes forever. There phone selection is overpriced and out dated besides the most expensive. The do not have Samsung LTE capabilities. There upload speed is bad my service with Borealis Broadband was less than half the price and faster. Even when you go in they do not have enough employees to have a reasonable wait time
Worse technology company I've ever dealt with. Try to make a payment online and it's stuck 'Processing'. Try to buy a phone at a branch and after an hour trying to see if they have any of the latest Samsung phones in stock on their computer, they tell me I'll have to try another Store. Go to another store and repeat the process, would be so much faster to go in back and look!
I can not explain the level of contempt I have for this company. I pay for the best possible internet option and am met with constant outages and the worst ping possible throughout the entire world. They made a fake alliance with acs called the alaska network. They avoid being a monopoly while still being a monopoly through a shady conjuction. I worked for the company for 6 years and was treated completely differently than once I became a customer. The utter lack of care for the customer is astounding and I wish nothing but for another company to push them out of there complete control over all options in this state. I hate you more than words can state. May the gods strike down your overwealthy cancerous lawyer owners. I hope they all get in car wrecks and become cripple from the neck down.
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GCI are a market-leading UK-based ICT company, delivering world-class fully managed services to businesses nationwide. GCI Enabling Your Future.
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