The fitters, Owen, Cole, and Liam, provided excellent service; I would rate them 5 stars. Their expertise was evident as they worked diligently to ensure our flooring was installed properly and on schedule. However, I was less impressed with the customer service from those who conducted our floor inspection and the shop staff. We inquired about quotes for subfloor work during the inspection on November 7th, clarifying that we were considering featherblading only if the screeding cost was too high. Unfortunately, we received no updates until we visited the shop right before installation, where we discovered an error had occurred in contacting us about the quote. The fitters were concerned about the flooring's longevity without full screeding, and while they were willing to work extra hours to accommodate us, the office insisted on proceeding with featherblading based on incorrect information. The fitters worked hard to complete the necessary work, and while I have always recommended this service, I was disappointed with the customer service shortcomings this time.
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GCW have been established for carpets in Grimsby since 1945 offering quality and value on every square meter. We provide a free measuring and estimating service together with a shop at home service where you are able to match samples with your decor and furnishings to get that perfect match.
We also have a Bed Department called Snooze Beds that offers quality mattresses, bedframes, headboards & bases including Divans and Ottomans. We're the one stop shop for flooring and beds!
Our after sales service is always proactive and will deal with any issues which may arise immediately
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