After registering my test kit and packaging my specimen exactly as they stated, I could not locate my test in their portal. I sent an email, it took four days for them to respond. In the meantime I called them, they could not locate my test, and when they finally did, they claimed there was no return card in the box, which is not true, I made sure it was in the box and followed their instructions to the letter. They then claimed my first named was spelled differently on the specimen, again, not true because I KNOW how to spell my name. Four days later, STILL no information in their portal system about my test. I called again and was told it would be another two weeks to get my results, delaying my treatment and necessitating me to reschedule my appointment with my doctor. NEVER AGAIN. If my doctor wants any testing to be done I will request another lab and will not use these people again. They have zero accountability for the ineptitude and simply do not care about you.
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Genova Diagnostics (GDX) – Diagnostic Laboratory Testing for Wellness & Preventive Medicine.