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The issue I have with Genoa is that they were not updating the national database with the medicine.

The issue I have with Genoa is that they were not updating the national database with the medicine. I was receiving from them. Things were safe, and that's per them. They said that I only received my paying medicine from them. For the month of September and the month of January, which was not true. I received medicine from them January. November October, December and January..
The problem I have is that the manager of Genoa claims that I was incorrect and based on what he sees in the system or in black. And white that I've only received 2 refills, and as I explained to him that it's not correct. And the young lady that answers the phone knows that's not correct. Because she sends them to me every month. I became frustrated and extremely upset.I will not lie and became began to use inappropriate language because I felt he was gaslighting me by asking me, what did I want him to say. I wanted him to be honest and truthful. But he wanted to antagonize me, which only angered me more. Normally on my level-headed person and it takes a lot. It's a p*** me off. Good. But in this case, I flew off the handle, but I was able to gather my composure, but by then he tried to use that against me. And say that the young lady may not always mess up. Her name forgive me, but is related to my condition. If I don't talk to you or interact with you on a daily basis. It's hard for me to remember your name and I did apologize for that to her on a different occasion. And during this particular phone call. But he made sure to let me know that it was insulting to call her by a different name than what her name was. Please note I had transferred my prescriptions from genoa two days prior because of the incompeccy of their mail order pharmacy. The improvements that need to happen with genoa, they need to address the turnover of their pharmacies of their pharmacists, because over the last several months, I haven't been able to get my pay medicine due to this particular issue. On the strength of the young lady and less call her m.Because I just cannot remember her name. She has been so sweet and patient and understanding that I have really been staying there because of her. After this interaction with the soul called manager, I believe they need to not only address the issue of the high turnover but also address the issue of ensuring that the information prescriptions filled are answered into the national database. So that when patients are going to doctor's appointments or even to the ER or even being admitted into the hospital, that other doctors can see this information in the system. Every time I went to the e r or to an appointment.I never understood why they treated me as if I was drug seeking until this last admission.When the doctor came and informed me that none of my prescriptions were showing up in the national database, and she showed me and explained to me why. I had to have someone come to my home. Text me pictures of my prescription. So she can see that I indeed have prescription for these particular narcotics. This is when I call Genoa and spoke with M. Explained to her the whole situation. This is why I moved all my prescriptions two days ago from Genoa to another pharmacy so for the manager to tell me that they will no longer provide me services with any of my prescriptions because of how I blew up, that didn't matter to me.Because all my prescriptions had already moved. I really didn't care because I feel that they are incompetent. Note, even when I told the manager that I'm calm and I've gained my composure, and we can have a civil conversation. He still tried to use your using file language. And I no longer want to talk to you. And I wasn't using file language, and I was very mild. Humble, he still tried to use that for whoever was around him to make it seem as if I was yelling and screaming. Which I was not. He also claims that m was terrified to talk to me which she had never been scared to talk to me in the past. No matter how frustrated I was, we've never had an issue. So I think he made it more than it was. It's unfortunate that people and this particular manager likes to build falsehood. I will always tell the truth before I tell a lie on anyone because all we have is our reputation, dignity, self-respect and if you allow people to compromise that you will not prevail in your life.

Date of experience: Feb 05, 2026